Think back to a time when you received something helpful unexpectedly. Maybe it was a car dealer giving you a welcome package of free service the first year after the purchase of your new vehicle. Maybe it was an upgrade to the next level of the SaaS you needed right then to complete a project at work – at no charge.
Digital transformation is profoundly changing the way companies operate and interact with the end customer. As one of the most affected industries by this technological and cultural revolution, the field service makes no exception. The application of technology can have a transversal impact in terms of improving the efficiency of maintenance operations and increasing the competitiveness of companies and organizations.